Delivery and returns are free for Korean customer.
- free delivery within 3 working days.

All our orders are gift wrapped in our beautiful packaging and sent via EMS, with a signature required on receipt.
We will guarantee you a full money-back refund within 30 days of purchase on any item, as long as it is in the original condition. Gold products are guaranteed for 1 year, plated Silver and brass products are guaranteed for 1 month.

 

Engraved items are non-returnable/non-refundable.

 

1.  We aim to deliver Product(s) to the delivery address you have requested in your Order within the time set out in our second confirmatory email but we cannot give an exact or guaranteed delivery date.

 

2.  If we have not delivered the Product(s) to you within 30 (thirty) days of the date of the Contract, or any other date that we may agree with you, then you may cancel the Contract and we will refund any money paid by you.

 

3.  Ownership of the Product(s) will pass to you on delivery.

Damaged or Defective Product(s)

1. Except for any specific warranties(1year for gold, 1 month for plated silver and brass) we offer in relation to any particular Product(s), or consumer guarantees under law, we do not offer any warranty or guarantee on our Product(s).

 

2.   You should inspect the Product(s) when you receive them for defects or damage. If you find a defect or damage contact our Customer Care Team as soon as possible with your Order reference number to hand.

 

3. If the Product(s) are found to be damaged prior to delivery to you, or defective (through no fault of your own wearing or use), we will repair or replace the Product(s) or refund the price paid by you, including any delivery charges you paid, provided that you have not worn or used and damaged the Product(s). We will either refund the cost of the return of the Product(s) to us by you or send you a prepaid parcel which you can use to return the Product(s).

 

Exchanges and Returns

1.  Without limiting your statutory rights, you may cancel a Contract at any time before your Order is delivered and up to 30 days afterward, beginning on the day the Product(s) are delivered to you or someone appointed by you (other than the carrier) receives the Product(s). By cancelling the Contract, you may return any Product(s) purchased from us within 30 days and request a refund or an exchange.

 

2.  To cancel a Contract, you must clearly inform us, preferably:
2.2  by email (to hjo9613@gmail.com ) or
2.3  by telephone (on 070-7721-5600) giving us your name, address and Order reference number.

 

3.  You do not have any right to (a) cancel your Contract for supply of, and/or (b) refund and/or (c) exchange any Product/s that have been engraved or otherwise made to your bespoke specifications (unless such Product/s were damaged, defective or faulty when delivered to you or have been incorrectly delivered).

 

4.  You must return the Product(s) to us at your own cost within 15 days after the day of notifying us of the cancellation, in the same condition in which you receive them (without limiting your rights to take any reasonable steps to examine the Product(s) and make sure they conform to your Order). You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right to deduct the cost of any deterioration, up to the price of the Product(s), from the refund to which you are otherwise entitled.

 

5.  To return (or exchange) the Product(s), you should package the parcel securely using the original packaging (making sure you include a note of your name and address (enclosing the exchange / returns form and the delivery note) inside the parcel) and then return it to us, by hand, courier or by recorded delivery mail or " room 411, 82, Jibong-ro, Jongno-gu, Seoul, Republic of Korea". Products can be exchanged (but not returned)

 

6.  If you cancel a Contract between us within the 30 day period (see above), we will process the refund due to you as soon as possible and, in any case, within 14 days after the day on which we receive the Product(s) back or, if earlier, the day on which we receive evidence that you have returned the Product(s) to our returns address. We will refund the price of the Product(s) in full (except for any deduction we are entitled to make due to your use of, or damage to, the Product(s), or any unnecessary handling by you), including the cost of standard delivery. If you have selected a delivery method which is more expensive than the standard delivery method (the cheapest option), we will only refund you the amount of the standard delivery charge. All other cancellations and refunds are at our sole discretion.  We will refund any money received from you using the same method originally used by you to pay for your purchase, unless agreed otherwise.

Liability

If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

Guarantee 

Some accessories and gifts may not be available to be repair. Please connect customer service to check and resister.

 

1.  Gold products are guaranteed for 1 year, plated Silver and brass products are guaranteed for 1 month. 

It could be charged to repair after the warranty period has expired.

2. The extent of the damage determines the possibility of repair please connect customer service and check first.

3. If lost clutches, you may purchase.

4. For size repairs of gold and silver products, it can only be repaired within range of possibility. Plated silver and brass products are not available to repair size.

5. Examples of non-repairable cases

- In case material supply is not possible due to time

- If product damage is severe

- When a restore is requested after a resize

- plated silver and plated brass products